Returns & Refunds

1. Quality-related returns (within 7 days of delivery)

For quality issues, contact support within 7 days of delivery with a description, photos or video. Once a manufacturing defect is confirmed, we cover round-trip shipping and process a refund or replacement.

Statutory warranty obligations are not limited by this section.

2. Non-quality returns

The OpenA2 is an industrial device built to order (make-to-order with configurable specifications) and is custom-produced per your selections; it is therefore not eligible for 7-day no-reason returns.

Orders cancelled before production scheduling are refunded in full. Cancellations after production has started are subject to deduction of incurred material and production costs, confirmed by support.

3. Exclusions

Failures or damage caused by improper use, unauthorized modification or repair, or abnormal operating conditions (wrong voltage, dust or liquid ingress, etc.) are not covered by returns, but paid repair service is available.

4. Warranty

The OpenA2 carries a 12-month warranty from delivery (consumables and wear parts excluded). Non-artificial failures within warranty are repaired free of charge. Details per the warranty card shipped with the device.

5. Refund method and timing

Refunds are returned via the original payment method. Alipay orders typically arrive within 1-3 business days, subject to the payment institution.

6. Contact

Support: 021-39360117 · support@annipu.com (include your order number).